Frank Bisignano Named CEO of IRS

Bisignano was confirmed as Social Security commissioner on a party-line 53-47 vote in May, and his newly created role with the IRS doesn't require Senate confirmation. His term at the SSA runs until January 2031.

During his time at the SSA, the agency has expanded its customer service offerings and made Social Security's online customer service portal accessible 24/7. SSA has also focused on improved scheduling and phone services.

Bisignano noted in an August letter to Sen. Elizabeth Warren, D-Mass., that wait times on the agency's national 800 call line improved from 27.6 minutes to 20 minutes from Oct. 5, 2024, to May 7, 2025. It then continued to improve to 10.4 minutes from May 8 to July 25, and to 4.6 minutes from July 21 to July 25, according to his letter.

Wait times at SSA field offices ranged between 28.3 and 30.9 minutes in fiscal year 2024, but improved to 20.9 minutes from April through June, Bisignano wrote. He also noted the backlog of initial disability claims was reduced by about 26% from the all-time high of 1,269,713 in June 2024.

Before joining the Trump administration, Bisignano served as the CEO and chairman of Fiserv, a financial services and payment technology company.

Earlier in his career, he was the co-chief operating officer of JPMorgan Chase and was the CEO of its mortgage banking unit.